FAQ’s and Policies

    • At the time of booking, a 50% deposit is required in order to hold the reservation.

    • Deposits are non-refundable in the event of a cancellation but are applied to your total balance.

    • The renter is responsible for proper use, power supply and safety of the rented items.

    • No misuse, altering of the rented items, or unauthorized possession allowed.

    • No refunds for downtime due to transit, weather, or non-use.

    • Items must be returned on time, clean, packed as delivered, and in good condition — or additional fees will apply.

    • If delivery is included in your rental, someone must be there to receive the items otherwise delivery will not take place.

      • Additional charges apply for after-hours services or site-assistance.

    • If an issue arises during your rental, please immediately notify Superior Events, the options will include repair or replacement.

    • Superior Events is not responsible for issues caused by user error or severe weather.

Renting through Isle Event Rentals requires a signed agreement to all terms and policies.

Questions?

Planning an event can be complex, but renting from Isle Events is simple, transparent, and stress-free. Our process is designed to guide you from inspiration to setup with confidence.

Contact our Team